A reader in Glen Ridge writes that his new Comcast telephone service sucks. For the past few weeks, his phone conversations have been dropping out for up to fifteen seconds.
Comcast has no clue what the problem is. I have had repairmen out who have confirmed that all my wires and connections are working fine…and also mentioned they have been on housecalls in Glen Ridge over similar issues where nothing seemed to be wrong.
Getting a straight answer out of Comcast has proved impossible. They claim there is no network issue but the problem persists and apparently others are experiencing the same issue. Each representative and manager I speak to has a different story…
I don’t know whether they realize they have a network issue and don’t want to admit the problem, or if they really have no idea what’s going on. I do know that my patience has just about run out and Verizon Voice and DSL are looking pretty good.
And In our own home office, breaks in Comcast internet connection is a regular occurrence, lasting from ten minutes to a couple of hours. The Comcast reps we speak with confirm that “several customers in your area are also without service” with no explanation as to the cause… Is anyone else living in this communication chaos?