In brief: Commuters can now see if trains, buses are delayed, canceled
As promised in August at the Bay Street Station, NJ Transit has launched its online dashboard, which will report on-schedule performance, mechanical reliability and the causes for delays and cancellations.
On Aug. 19, Governor Phil Murphy announced the new mechanism, created by executive order, that is expected to to improve service and transparency of the agency.
The dashboard displays data from January 2017 through October 2019 for Rail operations, as well as current data for Bus, Light Rail and Access Link, and will be updated each month with data for the previous month’s service.
“Since day one, we promised NJ Transit service improvements for the countless New Jerseyans who rely on it every day,” said Governor Phil Murphy. “With the new ‘Progress by the Numbers’ dashboard, our commuters, members of the media, and the general public will be able to see key performance metrics that will be updated on a monthly basis, enhancing customer experience and rebuilding a once-storied mass transit agency.”
NJ Transit President and CEO Kevin Corbett the data site at njtransit.com/performance is easy to use and easy to understand.
Beginning now, the data includes:
- Total number of rail cancellations, including reasons such as manpower shortages, equipment or infrastructure issues, unpreventable external events such as weather or trespassers, and cancellations due to earlier delays;
- Rail on-time performance and mean distance between failure of the NJ TRANSIT rail systems;
- Bus, Light Rail and Access Link on-time performance;
- Bus and Light Rail mean distance between failure data; and
- Additional information determined important to NJ TRANSIT customers to gauge the company’s performance.