Let’s see. Do Baristanet readers agree with a seemingly glowing recent NJ Transit customer satisfaction survey? According to the agency, “Nearly four in five customers said they would recommend NJ TRANSIT to a friend or relative,” which marks a new high.
The survey was conducted online at NJT’s website in February. More than 14,000 customers responded to questions about bus, rail, light rail and Access Link service. They rated the agency on a scale of 0 to 10, considering “41 attributes of the system related to facilities, service, vehicles, communications and the overall experience.”
The agency said customers rated overall satisfaction “above average with a score of 6.4,” which was an increase from the agency’s most recent score of 6.0, and that “rail customers gave an overall score of 5.9, a significant increase.”
Governor Chris Christie announced that the survey represents a 23 percent increase in customer satisfaction.
So…what do YOU say?
[polldaddy poll=7029991]
I love the trains, but don’t dare get on the NJ Transit buses. They look so dirty and uninviting from the outside. A nice clean electric bus might do the trick. Until then, I’ll drive my car or ride my bike.
This is surprising to me. NJT’s on-time performance and obscure schedule changes have been deteriorating considerably. The in-bound train is at least 10-15 minutes late every morning and I cannot remember a time that we returned to Montclair on time. Their service is deplorable.
I will tell you exactly what I think, but first…
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‘roo, you took the words right off my iPad.
Taking the train to/from Walnut Street beats DeCamp any day of the week (okay, except weekends ’cause that’s not an option) but the way NJ Transit handled train service post-Hurricane Sandy was appalling.
sohobound: I don’t know if your Baristanet name implies that you live locally and work in Manhattan, or whatever, but my question is: what route would you take into the City when riding a bike? I’m all worn out just thinking about it! I can barely stand the commute by any means of transportation.
The robo-lady-announcer sounds especially excited about the train stopping at Walnut Street. Anyone else ever notice this?
Anyone notice in NY Penn Station, the guy that announces the Amtrak trains is the same the guy that announces at Monmouth Park Racetrack? Every time I hear his voice I start looking up at the train schedule board for the odds.
The odds are long, herb, very long.
Lessee…I can walk one block from home to a NJ Transit train station, because there are seven stations in our town. Almost every time, the train is there as scheduled. My monthly pass (Montclair to Broad Street) costs $55, or about $1.25 per trip, and also gets me onto the crosstown NJ Transit buses or light rail from Broad Street Station at no extra cost. I usually meet friends and neighbors on the train. Except for their incredibly tone-deaf handling of the post-Sandy outage, I give NJT high marks.
Oh, and when I have to go into NYC, I take the stupid-o’-clock DeCamp Wall Street bus…the driver knows all of his passengers, has a kind word for everyone, will wait if he sees anyone running to catch the bus, and drives that bus through NYC streets like it’s a Vespa. A pleasure every time.
Shhhhhhhhhhhhhhhhhhhh! There is a huge amount of commuters in Montclair standing on various corners every morning waiting for inevitably late or packed Decamp buses that somehow have not figured out that we have 7 train stations in town.
Almost every time, the train is there as scheduled.
And takes an hour to go 12 miles.
I usually meet friends and neighbors on the train.
Which is a significant negative.
Except for their incredibly tone-deaf handling of the post-Sandy outage
And the drawbridge that keeps getting stuck, and the long waits in the Amtrak tunnel, etc
Oh, and when I have to go into NYC, I take the stupid-o’-clock DeCamp Wall Street bus…the driver knows all of his passengers, has a kind word for everyone, will wait if he sees anyone running to catch the bus, and drives that bus through NYC streets like it’s a Vespa. A pleasure every time.
Don’t tell people about this!